Meridian is currently seeking a Print Account Specialist – Customer Service to join in supporting our Dynamic Sales team! Print Account Specialist is responsible for all aspects of production, purchasing, and execution in key print categories, including commercial print, marketing collateral, and ad-hoc projects. Print Account Specialist will oversee and coordinate production schedules, print specifications, RFQs, and ensure successful procurement of printed materials. Daily communication with suppliers and internal team members are keys to success in this role. We are looking for someone who has a positive, friendly attitude, and the ability to work in a fast-paced team environment to deliver solid print solutions.
This is a challenging Print Account Specialist – customer service role. We are seeking driven, creative individuals with experience who are looking to be a part of a dynamic growth Company Responsibilities include:
- Working with the client’s marketing & purchasing teams to gather job requirements, perform both procurement and project management of each assigned campaign or project
- Manage the client’s jobs on-budget, on-time, and with the highest level of service and quality.
- Quoting and/or estimating of all assigned print projects including printing, fulfillment, and logistics
- Developing program strategies which are both beneficial and economical for the client
- Building relationships with client’s internal stakeholders and other Meridian employees in order to successfully execute each project
- Analyze job revenue, cost, and profitability to report to management and client
- Proactively present production solutions and offer suggestions for more efficient production methods
- Keeping detailed records of each project’s timeline, progress, challenges, and completion and be able to provide regular status updates to management
- Managing multiple projects and tasks simultaneously
- Exceed client expectations and provide superior customer service
Requirements for consideration include the following:
- Bachelor’s Degree/Associates Degree
- 3+ years working in print production/procurement in an agency, client, or other related environment (other technical backgrounds are welcome)
- Experience with technical product manufacturing, distribution industries desired
- Working with custom made products
- Detailed track record of successful supplier management, negotiation, and procurement of complex print projects
- Advanced knowledge of print manufacturing types and channels
- Highly proficient with MS Office Suite (Word, Excel, PowerPoint, and Outlook)
- Entrepreneurial minded with an internal drive to continuously hit goals and succeed
- Experience excelling within fast paced, high energy environments
- Sense of urgency is a must; this is a very fast paced office that requires attention to detail and proactive thinking.
- Ability to work independently with limited supervision; self-motivated, detail oriented; have excellent interpersonal skills; demonstrate strong customer service skills and show sound judgement when dealing with different situations.
- Excellent organizational skills; ability to initiate, plan, prioritize and conduct multiple projects successfully and meet ship dates.
- Ability to work effectively under pressure and be flexible and adaptable to change.
- Professional demeanor and skilled in communicating effectively with people at all levels within and outside organizations via telephone, in person, or by printed and electronic correspondence.
- Willingness to learn — we have different software packages that the ideal candidate will need to become proficient with quickly
- Extensive computer Knowledge – MS Windows, MS-Office; MS Excel, Powerpoint, Inventory Management (VENDOR MANAGED INVENTORY) , JIT, Kanban
- CRM – Microsoft Dynamics
- Program Sales – Solution based skills
- ASI or SAGE industry Specific ESP Software
- Ability to develop and retain new customers
- Product Selection and Branding Campaigns
- Knowledge of Graphic Arts, Pre-Press, Digital Files
- Well Written Quotes & Proposals
- Excellent Communication Skills
- Maintain and Service Customers
- Ability to learn many new products
- Understand the estimating and quoting process
- Product Training
- Inside Sales Training
Corporate office in Loves Park IL.
- Compensation is based on industry experience, proven skills with references
- Competitive Package for the right Candidate
- Competitive Compensation Package (Salary and/or Hourly)
- Based on Industry Knowledge & Experience
- Incentive Programs(Bonus)
- Paid Vacation
- Full Medical/Health, Dental & Vision Benefits
- 401(k) Retirement Plan
Meridian offers its team members the opportunity to serve many of the world’s leading companies to meet their most critical needs. Join our winning team and unique company culture. We offer numerous benefits for your contributions and teamwork.
Job Type: Full-time
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